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Before you hand a process to an agent: the business case comes first
Agentic AI is underpinning the new wave of AI-driven enterprise transformation — the AI agents that act on their own to approve refunds, process invoices, and move cases forward, with no one pressing the button each time. Handing a process to an…
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Automation fails in the seams — a one-page canvas for AI agents
In a recent consulting engagement, my client, a large organization, had written a data strategy. Among the strategic goals was to first lift the quality of the most critical data elements (CDE) — a few thousand data fields from a dozen operational…
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Agentic AI needs an operating model, not just a model
Many organizations add AI agents to org charts built for humans without addressing the accountability gap that follows. An agent changes who decides, who's answerable, and how work flows; that's an operating-model question, not a tooling one. Here's the operating model I'd…
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From AI pilot to enterprise AI ROI: planning the data foundation
Most enterprises have now run an AI pilot. Far fewer have turned one into measurable enterprise AI ROI — and in my experience the reason has more to do with the data than with the model. The pattern is now visible in…
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3 Pillars for Sustainable Growth in the Digital Age
Africa’s economic recovery post Covid-19 Introduction The Covid-19 health pandemic drove the world economy into a severe downturn. In Africa, it threatens widespread business closures and deeper poverty. Governments and business leaders have been debating and looking for the best formulas to…
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Artificial Intelligence as Competitive Advantage
Introduction It is indeed an AI arms race. Those who master AI more shall reap more prosperity, because they shall boost their GDP at an unprecedented rate. Laggard businesses and nations shall find themselves on the wrong side of a widening competitiveness…