Insights
Category: Agentic AI
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Before you hand a process to an agent: the business case comes first
Agentic AI is underpinning the new wave of AI-driven enterprise transformation — the AI agents that act on their own to approve refunds, process invoices, and move cases forward, with no one pressing the button each time. Handing a process to an…
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Automation fails in the seams — a one-page canvas for AI agents
In a recent consulting engagement, my client, a large organization, had written a data strategy. Among the strategic goals was to first lift the quality of the most critical data elements (CDE) — a few thousand data fields from a dozen operational…
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Agentic AI needs an operating model, not just a model
Many organizations add AI agents to org charts built for humans without addressing the accountability gap that follows. An agent changes who decides, who's answerable, and how work flows; that's an operating-model question, not a tooling one. Here's the operating model I'd…